Return & Refund Policy
Return & Refund Policy
Thank you for shopping with Trezlo.
Please review our return and refund policy carefully.
Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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The item must include original tags and packaging
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Proof of purchase is required
Items returned without prior approval will not be accepted.
How to Start a Return
To request a return, please contact us at:
info.trezlo2@gmail.com
If your return is approved, we will provide return instructions and a return shipping label (if applicable).
Approved returns must be sent to the following address:
7596 Timm Rd, Vacaville, CA 95688, United States
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can review and resolve the issue.
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care or beauty products
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Hazardous materials or flammable items
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Sale items
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Gift cards
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original product (if eligible) and place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to the original payment method
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Refunds are processed within 14 business days
Please note that processing time may vary depending on your bank or payment provider.
If more than 14 business days have passed since approval, please contact us at info.trezlo2@gmail.com.
Contact Information
For questions regarding returns or refunds, contact us at:
info.trezlo2@gmail.com